Tizeti, a wireless internet service provider, has had a connection downtime for over two weeks and efforts by subscribers to inquire about the cause have been frustrated by the poor response from customer support.
Philip Ibitoye, one of Tizeti’s subscribers who spoke to FIJ, narrated that he noticed the network problem on December 5, and from what he has experienced with them, “there is no end in sight”.
“For weeks, the network has refused to acknowledge that this is a huge problem and continues to reply to customers with the same robotic response of: our team is working diligently to resolve the issue as quickly as possible. This response provides no timeline for an end to this issue since this has been on for two weeks,” Ibitoye lamented.
“The company has handled this with levity, with their lethargic communications, and it seems they don’t care about how this hurts customers because they believe there would be no consequence.”
READ ALSO: Tizeti Holds On to Oyo Customer’s Internet Device 3 Months After Picking It for Servicing
Ibitoye said he had tried to reach Tizeti both on X and through email, but this did nothing to mitigate the situation as they have only given him repeated automated responses.
When Ibitoye contacted Tizeti on December 15, they sent him an automated response; they sent a similar response when he emailed them again on December 19.
Ibitoye’s first email on December 15
Tizeti repeated almost the same response four days after
Fadahunsi Oladipupo, another subscriber, concluded he wasted his airtime after he placed a cellular call to Tizeti.
READ ALSO: 7 Months After Picking Up Customer’s Wireless Device for Upgrade, Tizeti Hasn’t Returned It
Today is Day 4, week 2 December 2024 that @tizeti @wifisupport1 has been inactive causing me immense discomfort and disrupting my work!Their customer care doesn’t respond to calls either, making you waste valuable airtime in the process! @fccpcnigeria #tizetishittynetwork https://t.co/cuf8EJJxve— Fádáhùnsi Ọládipúpọ̀ O. ACA (@seunfadahunsi) December 17, 2024
Many other users have also complained about Tizeti’s poor customer care service here, here, here and here.
Some subscribers also complained that the network downtime had affected their business.
FIJ called Tizeti on Thursday and Friday, but it did not connect on Thursday. When FIJ called on Friday, Tizeti did not pick up despite the call ringing for four call minutes.
Subscribers have resorted to calling the Federal Competition and Consumer Protection Commission (FCCPC) for help.
The post Subscribers Cry Out as Tizeti Network Downtime Enters Week 3 appeared first on Foundation For Investigative Journalism.