Wage Abdulrahman Mohammed, an Adamawa State-based engineer, has narrated how N13,191 mysteriously disappeared from his Guaranty Trust Bank (GTB) account through a fraudulent POS transaction.
Mohammed told FIJ that he received a debit alert for the transaction on December 11, after he had asked GTB to block the debit card used in perpetrating the fraud in late October.
“On October 27, I could not find my GTB debit card. Hoping I would possibly still find it around the house, I did not immediately request for it to be blocked by the bank,” said Mohammed.
“There was also no way I could immediately visit the GTB branch closest to me to have it blocked because the incident happened on a Sunday.
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The Debit Alert Notifications Mohammed Received on October 28.
“On October 28, however, I suddenly received two debit alerts of N40,000 and N20,200 on my phone. This then made me realise, contrary to my initial belief that I could still find the card in my house, it had actually been stolen by unknown persons.
“I then immediately called GTB’s customer service unit and requested the debit card be blocked. The official I spoke with confirmed to me that the card had been blocked and I thanked her and hung up.”
Forty-four days after requesting that the debit card be hot-listed, Mohammed received another debit alert notification on his phone.
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The N13,191 Debit Notification Mohammed Received on December 11.
“On December 11, I shockingly received a debit alert notification of N13,191 on my phone,” said Mohammed.
“This then meant that my debit card was not immediately blocked when I requested the GTB customer care official to do so on October 28. All the while, I thought my account was safe from fraudsters but it turned out it was not.
“GTB is yet to tell me why and how it allowed the N13,191 fraudulent transaction to happen after I requested that the card be blocked on October 28.”
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When FIJ sent an email to GTB for a reaction to Mohammed’s complaint on Monday, Robert Oputa, one of the bank’s officials, issued the response below:
“The customer’s relationship officers (copied) would engage the customer on this as we can not share any information with a third party.”
The post Adamawa Engineer Asked GTB to Block His Debit Card. N13,191 Was Stolen Afterwards appeared first on Foundation For Investigative Journalism.