Abdulfatai Sherif, a Lagos Point of Sale (PoS) agent, has finally recovered his N600,000 which got stuck between OPay and eTranzact for two days.
Sherif’s N600,000 was reversed to his OPay account on Wednesday morning after FIJ’s intervention.
“OPay just reversed (the money). Thank you,” the Lagos-based PoS agent wrote to FIJ.
The N600,000 was reversed on February 19, 2025, at 11:25 am.
READ ALSO: 4 Months After GTB Deducted Customer’s VAT, FIRS Has Not Received It
When he first reached out to FIJ regarding the matter on Tuesday, he disclosed how he had transferred N600,000 from his OPay account to his eTranzact wallet at 10:36 am on Monday.
He became worried when his eTranzact wallet account was not credited with the money hours after it had been deducted from his OPay account.
Before then, he had contacted both financial institutions. While OPay did not particularly give him a favourable response, eTranzact told him that “the funds had been returned to the initiator” that Monday.
Opay’s response
eTranzact’s response
This meant the N600,000 had been reversed to Sherif’s OPay account. His worry worsened when the reversal did not reflect in his OPay account balance 24 hours later.
On Tuesday, eTranzact told FIJ that the N600,000 had been returned to the initiator. “Kindly advise the sender of funds to engage the bank for further confirmation,” wrote Francis Njoku from the company’s customer interaction centre.
When we sent a follow-up response asking for proof of the reversed N600,000, eTranzact responded thus: “Please note that the funds have been returned to the initiating bank. Kindly advise the sender of the funds to contact the bank for further confirmation, as the credit is dependent on the bank’s verification.”
READ ALSO: After FIJ’s Intervention, Ogun Resident Recovers Unauthorised N40,500 Google Play Debit
While responding to FIJ’s email on Wednesday morning, OPay said the bank transfer initiated by Sherif “was successfully processed to the beneficiary’s eTranzact account number”.
Olushola Maku, the OPay customer support representative who replied to FIJ’s inquiry, asked for a session ID.
“In addition, please advise the beneficiary to verify the value via their account using their Bank APP or an ATM rather than relying solely on SMS Alert. Should the beneficiary insist funds have not been received, please provide his/her account statement from the date of transaction (17th of Feb, 2025) till date for further confirmation or to enable us to engage the beneficiary’s bank if need be.”
FIJ sent the requested account statement on Wednesday at 9:17 am.
Upon receiving OPay’s response, in which it insisted that the fund was successfully transferred, FIJ sent another email to eTranzact at 10:27 am on Wednesday.
When the platform responded 31 minutes later, it said: “Please note that your request is receiving attention. You will receive a response to this mail as soon as available.”
None of the payment platforms updated FIJ on how the disputed N600,000 was resolved, but Sherif got his money back.
The post After FIJ’s Intervention, PoS Agent Recovers N600,000 Stuck Between OPay, eTranzact appeared first on Foundation For Investigative Journalism.