MTN Nigeria has restored a 1.49 terabyte data subscription to Oluwasegun Aluko, a lecturer resident in Ekiti State, less than 24 hours after an FIJ report.
Aluko called FIJ on Tuesday and said that the network provider notified him of his subscription balance via X.
He explained to FIJ that he had only used 10 gigabytes of the 1.5 terabytes he paid for. He also said it was FIJ’s pressure that facilitated the refund as he had tried to engage MTN for nearly one month without success.
“I received a message from MTN Nigeria on X this morning saying that our excess data has now been refunded. They refunded 1.49 TB. This means we only used 0.01 TB of the subscription,” Aluko told FIJ.
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The refunded data subscription.
“We understand and strongly believe that it was FIJ’s intervention that got us this refund. I mean, we’ve been on this issue for close to one month now and it was the same old story of ‘we are looking into it’ that we kept getting until today.
“May God continue to work with you and send help to you in every area where you need help.”
A screenshot of the response on data balance when the subscription disappeared.
On Monday, FIJ reported how Aluko paid MTN N150,000 for a high-net data plan. However, just three weeks after the subscription, he noticed that it was no longer connecting.
When he checked, Aluko received a strange message saying his “data balance was cloned”.
Aluko said when he complained to MTN, they gave different excuses that he must have paid a scammer and that his transaction history was no longer available on their system.
“I contacted MTN multiple times, but they kept giving different stories and excuses, claiming the transaction history had been wiped from their system,” he told FIJ on Monday.
“Up till now, they have not resolved the issue. Their latest claim is that I may have paid a scammer. But how is that possible when I initiated the transaction through the official MTN app?
“They even sent a confirmation message asking me to verify if I was the one making the transaction, and I confirmed it. MTN acknowledged that the bundle had been activated, so how could they now say I paid into the wrong account?
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“This is a lot of money, and it is unfair to Nigerians. They must either restore my data or refund my money.”
FIJ contacted the MTN on Monday and one of their agents who simply identified as MK said their investigation confirmed that the support team was handling Aluko’s complaint.
Aluko’s data subscription is supposed to expire by January 2026.
The post Less Than 24 Hours After FIJ’s Story, MTN Restores Ekiti Resident’s 1.49TB Data appeared first on Foundation For Investigative Journalism.