Ultracash, an online money lending outfit, has cleared the N21,600 debt it claimed Hassanah Daniel (not real name), a Kaduna State resident, owed it from its record.
This came after FIJ intervened in a two-month-long dispute between the customer and the money-lending outfit.
In early August, Daniel took a N20,000 loan from Ultracash with an agreement that she would pay back N21,400 after seven days.
On August 17, which happened to be the due date for repayment, she was only able to pay back N15,000. After making the part payment, she decided to make a balance payment of N6,400 the following week.
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Ultracash Platform Showing Daniel Had Not Paid After She Had Made Repayment in Full
Some of the Threats Daniel Received From Ultracash
“I even had to make the first repayment in tranches of N8,000, N4,000 and N3,000 because I had no money then,” Daniel told FIJ in a phone interview on September 2.
“After I made the balance payment on August 23, I then started receiving threat messages from Ultracash.
“Their agents would call me on a daily basis to say my N21,400 debt was still appearing on their dashboard and that I had better pay up or they would send defamatory messages to all the contacts on my phone.
Screenshots of the First N15,000 Payments Daniel Made
The N6,800 Balance Payment Daniel Made On August 23
“I have become emotionally traumatised up to the point that I even went as far as paying an additional N5,000 to one of Ultracash’s agents who promised to help me clear the error.”
After paying that agent, however, the N21,400 debt continued to appear on Ultracash’s dashboard.
On September 3, FIJ spoke with one of Ultracash’s agents.
“That should be a system error,” the agent told FIJ.
“We will look into it. It may, however, take a while before the error is cleared from the dashboard. We will work on it and it will be cleared.”
READ ALSO: Ultracash Agent Lashes Out at FIJ After Loan App Scams Client
While the conversation went on, the agent also requested Daniel’s details.
The Agent’s Chat Confirming the Error Had Been Cleared.
On Wednesday afternoon, Daniel phoned FIJ to say the error had been cleared.
“One of Ultracash’s agents chatted me up on September 17 to confirm that the error has been cleared,” Daniel said.
“Thank you so much, FIJ. I appreciate your intervention.”
The post After FIJ’s Intervention, Ultracash Clears Debt Kaduna Resident Never Owed appeared first on Foundation For Investigative Journalism.