On April 10, Amanda Ofodum, a Rivers State resident, booked a round trip from Owerri to Abuja with Dana Air, a Nigerian airline, to attend an interview.
Speaking with FIJ on Tuesday, Ofodum said she paid N129,600 for the two tickets scheduled for May 4 and May 10.
However, she explained that she couldn’t take the trip because the airline cancelled it after their operations were suspended by the Nigerian Civil Aviation Authority (NCAA).
The suspension came a day after an aircraft belonging to the airline slid off a runway.
READ ALSO: 3 Months After Cancelling Flight, Dana Air Refuses to Refund Civil Servant’s N81,000
“In April, it was confirmed that Dana Air was sanctioned and all operations were suspended. Before then, I had bought a round-trip ticket from Owerri to Abuja and back,” Ofodum told FIJ.
“As soon as I received their email announcing the suspension, I requested a refund for my fare.
Ofodum’s round ticket with Dana Air.
Some of Ofodum’s email correspondence with Dana Air.
Ofodum said that, despite several email exchanges between her and the airline, there has been no feedback from them.
She added that all the airline had said since she requested a refund in April was that the refund process was ongoing. “Currently, they have stopped taking my calls or responding to my emails,” she said.
The Rivers State resident further said that Dana Air’s cancellation of her tickets has put her in debt as she had to borrow to fund her trip to Abuja in April.
“The cancellation and refusal to refund have put me in debt. I had to borrow funds to book another flight because I had an important exam and interview in Abuja, which was the reason I booked the flight with Dana Air in the first place,” Ofodum told FIJ.
READ ALSO: 4 Months After Cancelling Lagos-Abuja Flight, Dana Air Yet to Refund Customer’s N131,544
When FIJ contacted Dana Air via its customer care representative on WhatsApp on Tuesday, the airline said the customer’s details had been re-forwarded to the department in charge of refunds as a reminder.
“We sincerely apologise for the delayed resolution of your refund request,” Dana Air wrote on Tuesday.
“Please note that your details have been re-forwarded to the department in charge of refunds as a reminder. Feedback will be provided as soon as possible. We apologise for the delay and the inconvenience caused.”
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