Royal Air Maroc has yet to pay a $1,713.04 compensation to Tobi Benson, a Nigerian whose luggage was misplaced by the airline while she was travelling from Casablanca to the United Kingdom (UK).
The airline’s officials misplaced Benson’s luggage in July 2024.
After making a series of compensation promises, the airline, which happens to be Morocco’s national carrier, held on to Benson’s $1,713.04 compensation fee, despite asking her to fill out and submit a compensation form on November 14.
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“Royal Air Maroc has still not paid the $1,713.04 compensation fee to me,” Benson told FIJ on Monday.
“Ironically, it is now exactly a year since the airline misplaced the luggage belonging to my mother and me.
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“I have not received any feedback from Royal Air Maroc, either positive or negative, since last July, and that’s quite shameful.
“This is even after I had sent them several emails and put several phone calls through to them.
“It is quite shocking and shameful that the national carrier of a country would be treating its customers’ complaints poorly, just like they have been treating mine.”
In August 2024, FIJ reported how Air Maroc failed to account for two of Benson’s bags when the Nigerian and her 78-year-old mother arrived in London using the airline on July 6, 2024.
The missing luggage at the time included a 22.5kg bag that contained essential items.
When the airline’s attention was drawn to the fact that the bags were missing, the Nigerian passenger’s name was listed in the airline’s missing luggage report. Air Maroc also promised Benson that the bags would be found and delivered to her.
Only one of the bags was found by the airline and eventually delivered to Benson.
Benson and her mother then went on to spend 15 days in London without the second bag, which was considered the more important one, delivered to them as promised by the airline.
They eventually returned to Nigeria without the missing luggage on July 22, 2024.
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Upon her return, Benson sent several email complaints to the airline but did not get any response from its officials.
FIJ also emailed Air Maroc on August 16, but the airline did not respond.
This went on for three and a half months till the airline eventually established contact with Benson in November 2024, promising a $1,713.04 compensation.
After filling out the compensation form on November 14, Air Maroc went quiet. It’s been exactly a year and twelve days since the airline misplaced Benson’s luggage.
The post Royal Air Maroc Withholds Nigerian Woman’s $1,713 Compensation for 1 Year appeared first on Foundation For Investigative Journalism.